Refund policy

We have a No Questions Asked 12 Month warranty and return policy, which means you have 365 days after receiving your item to request a return if the product is faulty or if you are unhappy with the product in any way.
*Conditions Apply 

To be eligible for a return, your item must be undamaged and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@trailindustries.com.au. Please note that returns will need to be sent to Hobart, Tasmania.

For warranty returns we’ll send you a return shipping label, as well as instructions on how and where to send your package.

For all other returns, the buyer pays the cost of postage.  Once received a full refund will be made within 5 business days if the product is undamaged an in the original packaging.
(Although rare, customer returns are donated to local bike charities, schools or similar)

You can always contact us for any return question at info@trailindustries.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We are happy to offer exchanges on goods in lieu of refunds if you choose.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since your return, please contact us at info@trailindustries.com.au.